Support

Questions about your account, a game, or bringing your league to Byde? Write to us and a person on the Byde team will answer.

hello@bydesports.comInclude the email on your Byde account so we can find you quickly.

Your account

Forgot your password: on the Byde login screen, tap Forgot password and follow the link we email you.
Change your details: open Profile and tap the edit icon to update your name, phone, home city and bio.
Delete your account: open Profile and tap Delete account. Records of games you completed stay with the league, without your name.

Games and schedules

Dropping a game: open the game from My Schedule and release it. The spot reopens for other officials right away. Drops within 48 hours of the start affect your reliability score.
A game looks wrong: contact the league that posted it, or email us with the game's date, time and venue.

Verification

Identity, SafeSport and background-check submissions are reviewed privately by Byde staff. You'll get a notification in the app when a review is complete.

For leagues and assignors

Email us to get your league set up. You can import a season from a PDF, a photo, a spreadsheet or pasted text.